The context in which an organization works today is characterized by accelerated change, globalization of markets and the emergence of knowledge as a principal resource. The impact of quality extends beyond customer satisfaction: it can also have a direct impact on the organization’s reputation.
part of this management overview identifies the core requirements of ISO
9001:2015 focusing on leadership and commitment with respect to the quality
management system (QMS).
The second part of the overview identifies the use of risk-based thinking in which where preventive actions is effectively applied across all business processes. As potential risks can occur at any stage of a business process, it becomes imperative that relevant key stakeholders should plan and implement actions to address risks and opportunities that may arise at any stage of the Plan-Do-Check-Act cycle in the QMS.
On completion of this overview training, the senior management team will be able to acquire knowledge of ISO 9001:2015 new high-level structure (HLS) and its corresponding requirements. Subsequently, all the gaps in the existing QMS must be identified by the relevant process owners and actions completed using the required Plan-Do-Check-Act (PDCA) approach. This management overview is the first and most important step towards a successful transition to ISO 9001:2016 QMS standard.
Review and understand the key changes within ISO 9001:2015, focusing on leadership and commitment with respect to the quality management system (QMS):
Review and understand the key changes within ISO 9001:2015, focusing on risk-based thinking application:
Top management and ISO 9001:2015 key stakeholders
Key personnel responsible in risk management activities and key QMS personnel