The Quality Function Deployment (QFD) method translates customer requirements into product design and manufacturing process specifications. Since its conception in 1966, QFD has helped leading organizations to improve product performance and customer satisfaction. Since then, practitioners have refined the process and improved its efficiency. Today, QFD provides tools for identifying customer delighters and focusing your organization on the critical characteristics of the product components and manufacturing standards. This course goes beyond teaching the classic House of Quality deployment to include identification of customer requirements, delighters, and critical characteristics; addressing material and process variability; applying both classic and streamlined QFD, and sustaining the QFD process. As a course, participants work on actual designs from their organization. A preparation phase prior to the start of the course ensures that delegates work on meaningful designs during the course.
Through instruction, case studies, and guided application activities on actual designs from the organization, delegates learn how to:
This course is designed for practitioners and teams involved in product and process development.